Buyer Results
OVERALL SATISFACTION
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What was your overall satisfaction with the results and service provided by your sales associate?
Provided Written Market Analysis
- Yes: 81.82%
- No: 18.18%
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Did your sales associate provide written/electronic competitive or comparable market analysis prior to you making an offer? (If practical under market conditions)
Contacted After Closing
- Yes: 90.91%
- No: 9.09%
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Did your sales associate contact you after the closing?
Advice and Counsel
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How satisfied were you with the counseling and needs assessment provided by your sales associate?
Thoroughness of Property Search
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How satisfied were you with the thoroughness of the search process to find a property that met your needs?
Availability
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How satisfied were you with the availability of your sales associate?
Knowledge of Area
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How satisfied were you with your sales associate's knowledge of the area, community, and properties?
Negotiation Skills
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How satisfied were you with the assistance your sales associate provided in negotiating the price and terms of the purchase?
Communication
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
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How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
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Given the need to purchase property in the same market area, how likely would you be to use the same sales associate to assist you?
Likely to Re-use Company
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Given the need to purchase property in the same market area, how likely would you be to use the same real estate company to assist you?
Likely to Refer Professional
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Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
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Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
- Referred by a Friend: 45.45%
- Satisfied Past/Current Customer: 0.00%
- Knew Sales Associate Personally: 27.27%
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What was your PRIMARY reason for selecting your sales associate?
