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Carol Pepe
Carol Pepe, Realtor®
(B) 925-451-1573
(M) 925-451-1573

Service Guarantees for Buyers, Sellers
My Service Areas
California: Alamo, Concord, Danville, Lafayette, Martinez, Orinda, Pleasant Hill, Walnut Creek
Berkshire Hathaway HomeServices
1830 Tice Valley Blvd.
Walnut Creek, CA 94595

Consumer Reviews
Carol made our experience of buying a home in Rossmoor a terrific! She took time to answer many questions we had when we first started of thinking of Rossmoor last year when we met her at an open house she hosted. Her knowledge of the community was a key reason we went back to her when w...   More
- May 2022
carol is the BEST.. extremely knowledgeable, helpful and could not have had a better experience. would highly recommend her to anybody.   
- Sep 2021
Carol was great in keeping me informed and explaining the process and how my decisions would benefit a speedy sale. I’m thankful for all her help going beyond the call of her job.   
- Aug 2021
Carol responded immediately to my initial inquiry. From that point on, she responded to every concern and question I had throughout the entire transaction. She was also very helpful in recommending or contacting contractors I needed for improvements and repairs.   
- Jul 2021

Buyer Results

OVERALL SATISFACTION
5.00/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Provided Written Market Analysis
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate provide written/electronic competitive or comparable market analysis prior to you making an offer? (If practical under market conditions)
Contacted After Closing
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate contact you after the closing?
Advice and Counsel
5.00/5.00
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How satisfied were you with the counseling and needs assessment provided by your sales associate?
Thoroughness of Property Search
5.00/5.00
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How satisfied were you with the thoroughness of the search process to find a property that met your needs?
Availability
5.00/5.00
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How satisfied were you with the availability of your sales associate?
Knowledge of Area
5.00/5.00
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How satisfied were you with your sales associate's knowledge of the area, community, and properties?
Negotiation Skills
5.00/5.00
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How satisfied were you with the assistance your sales associate provided in negotiating the price and terms of the purchase?
Communication
5.00/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
5.00/5.00
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How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
5.00/5.00
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Given the need to purchase property in the same market area, how likely would you be to use the same sales associate to assist you?
Likely to Re-use Company
5.00/5.00
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Given the need to purchase property in the same market area, how likely would you be to use the same real estate company to assist you?
Likely to Refer Professional
5.00/5.00
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Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
5.00/5.00
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Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 40.00%
  • Satisfied Past/Current Customer: 0.00%
  • Knew Sales Associate Personally: 20.00%
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What was your PRIMARY reason for selecting your sales associate?

Seller Results

Contacted After Closing
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate contact you after the closing?
Expected Time to Sell
  • < 30 days: 16.67%
  • 31-60 days: 66.67%
  • 61-90 days: 16.67%
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How long did you expect your property to be on the market before it was sold?
Actual Time to Sell
  • < 30 days: 50.00%
  • 31-60 days: 50.00%
  • 61-90 days: 0.00%
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How long was your property marketed by your sales associate and broker before you accepted an offer?
Price and Terms
4.50/5.00
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How satisfied were you with the price and terms of the sale?
Reason for Selecting
  • Referred by a Friend: 0.00%
  • Satisfied Past/Current Customer: 33.33%
  • Knew Sales Associate Personally: 16.67%
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What was your PRIMARY reason for selecting your sales associate?


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