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Robert Downs
Quality Service Certified®
Robert Downs, Realtor®, QSC
(B) 610-363-4055
(M) 215-266-7137

Service Guarantees for Buyers, Sellers
My Service Areas
Pennsylvania: Chadds Ford, Coatesville, Downingtown, Exton, Malvern, Phoenixville, Valley Forge, West Chester
RE/MAX Action Associates
403 W. Lincoln Highway , #101
Exton, PA 19341

Buyer Results

OVERALL SATISFACTION
4.90/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Contacted After Closing
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate contact you after the closing?
Advice and Counsel
4.90/5.00
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How satisfied were you with the counseling and needs assessment provided by your sales associate?
Thoroughness of Property Search
4.90/5.00
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How satisfied were you with the thoroughness of the search process to find a property that met your needs?
Availability
5.00/5.00
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How satisfied were you with the availability of your sales associate?
Knowledge of Area
4.90/5.00
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How satisfied were you with your sales associate's knowledge of the area, community, and properties?
Negotiation Skills
4.90/5.00
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How satisfied were you with the assistance your sales associate provided in negotiating the price and terms of the purchase?
Communication
4.90/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
4.90/5.00
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How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
4.70/5.00
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How likely would you be to use the same sales associate to assist you in the future?
Likely to Refer Professional
4.90/5.00
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Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
4.80/5.00
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Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?

Seller Results

OVERALL SATISFACTION
5.00/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate offer you the Quality Service Guarantee?
Contacted After Closing
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate contact you after closing?
Advice and Counsel
5.00/5.00
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How satisfied were you with the advice/counsel offered by your sales associate?
Marketing Plan and Implementation
5.00/5.00
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How satisfied were you with the marketing plan developed and implemented for the sale of your property?
Price and Terms
5.00/5.00
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How satisfied were you with the price and terms of the sale?
Negotiation Skills
5.00/5.00
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How satisfied were you with the assistance your sales associate provided in negotiating the price/terms of sale?
Communication
5.00/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
5.00/5.00
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How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
4.50/5.00
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How likely would you be to use the same sales associate to assist you in the future?
Likely to Refer Professional
5.00/5.00
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Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
5.00/5.00
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Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?


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