RatedAgent.com Logo
Michelle Rowland
Quality Service Certified® Gold
Michelle Rowland, Realtor®, QSC Gold
(B) 707-599-9446

Service Guarantees for Buyers, Sellers
My Service Areas
California: Arcata, Bayside, Eureka, Ferndale, Fortuna, Garberville, McKinleyville, Trinidad, Westhaven
MikkiMoves Real Estate, Inc.
805 7th Street
Eureka, CA 95501

Consumer Reviews
The sales associate was very responsive to all our requests, and did an excellent job of facilitating our purchase of the property.   
- Jul 2018
Associates were very helpful and made us feel like we were their only client at the time. Full attention.   
- Jun 2018
We almost missed out on this property when the financing was delayed by six weeks. If not for Michelle's excellent work dealing with the sellers, we never could have convinced them to wait. She truly worked some MAGIC to get our deal done. I know it was not easy.   
- Nov 2017
Michelle was very professional, and exceeded my expectations. The whole transaction was smooth, and Michelle was very quick to return emails and keep us in the loop. Thanks Michelle!   
- Aug 2017

Buyer Results

OVERALL SATISFACTION
4.83/5.00
Show Chart
Hide Chart
What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 75.00%
  • No: 25.00%
  • More...
Show Chart
Hide Chart
Did your sales associate offer you the Quality Service Guarantee?
Provided Written Market Analysis
  • Yes: 91.67%
  • No: 8.33%
  • More...
Show Chart
Hide Chart
Did your sales associate provide written/electronic competitive or comparable market analysis prior to you making an offer? (If practical under market conditions)
Contacted After Closing
  • Yes: 100.00%
  • No: 0.00%
  • More...
Show Chart
Hide Chart
Did your sales associate contact you after the closing?
Advice and Counsel
4.83/5.00
Show Chart
Hide Chart
How satisfied were you with the counseling and needs assessment provided by your sales associate?
Thoroughness of Property Search
4.83/5.00
Show Chart
Hide Chart
How satisfied were you with the thoroughness of the search process to find a property that met your needs?
Availability
4.75/5.00
Show Chart
Hide Chart
How satisfied were you with the availability of your sales associate?
Knowledge of Area
4.92/5.00
Show Chart
Hide Chart
How satisfied were you with your sales associate's knowledge of the area, community, and properties?
Negotiation Skills
4.92/5.00
Show Chart
Hide Chart
How satisfied were you with the assistance your sales associate provided in negotiating the price and terms of the purchase?
Communication
4.75/5.00
Show Chart
Hide Chart
How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
4.67/5.00
Show Chart
Hide Chart
How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
4.75/5.00
Show Chart
Hide Chart
How likely would you be to use the same sales associate to assist you in the future?
Likely to Re-use Company
4.75/5.00
Show Chart
Hide Chart
How likely would you be to use the same real estate company to assist you in the future?
Likely to Refer Professional
4.75/5.00
Show Chart
Hide Chart
Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
4.75/5.00
Show Chart
Hide Chart
Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 33.33%
  • Satisfied Past/Current Customer: 8.33%
  • Knew Sales Associate Personally: 0.00%
  • More...
Show Chart
Hide Chart
What was your PRIMARY reason for selecting your sales associate?

Seller Results

OVERALL SATISFACTION
4.83/5.00
Show Chart
Hide Chart
What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 100.00%
  • No: 0.00%
  • More...
Show Chart
Hide Chart
Did your sales associate offer you the Quality Service Guarantee?
Contacted After Closing
  • Yes: 100.00%
  • No: 0.00%
  • More...
Show Chart
Hide Chart
Did your sales associate contact you after closing?
Expected Time to Sell
  • < 30 days: 16.67%
  • 31-60 days: 50.00%
  • 61-90 days: 33.33%
  • More...
Show Chart
Hide Chart
How long did you expect your property to be on the market before it was sold?
Actual Time to Sell
  • < 30 days: 50.00%
  • 31-60 days: 33.33%
  • 61-90 days: 16.67%
  • More...
Show Chart
Hide Chart
How long was your property marketed by your sales associate and broker before you accepted an offer?
Advice and Counsel
4.83/5.00
Show Chart
Hide Chart
How satisfied were you with the advice/counsel offered by your sales associate?
Marketing Plan and Implementation
4.83/5.00
Show Chart
Hide Chart
How satisfied were you with the marketing plan developed and implemented for the sale of your property?
Price and Terms
4.33/5.00
Show Chart
Hide Chart
How satisfied were you with the price and terms of the sale?
Negotiation Skills
4.83/5.00
Show Chart
Hide Chart
How satisfied were you with the assistance your sales associate provided in negotiating the price/terms of sale?
Communication
5.00/5.00
Show Chart
Hide Chart
How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
4.67/5.00
Show Chart
Hide Chart
How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
4.83/5.00
Show Chart
Hide Chart
How likely would you be to use the same sales associate to assist you in the future?
Likely to Re-use Company
5.00/5.00
Show Chart
Hide Chart
How likely would you be to use the same real estate company to assist you in the future?
Likely to Refer Professional
4.83/5.00
Show Chart
Hide Chart
Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
5.00/5.00
Show Chart
Hide Chart
Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 33.33%
  • Satisfied Past/Current Customer: 0.00%
  • Knew Sales Associate Personally: 0.00%
  • More...
Show Chart
Hide Chart
What was your PRIMARY reason for selecting the sales associate you chose to market your property?


Copyright 2018 Quality Service Certification, Inc. All rights reserved.