RatedAgent.com Logo
Hicks Malonson
Quality Service Certified® Platinum
Hicks Malonson, Realtor®, QSC Platinum
(B) 678-581-7378
(M) 770-315-9440

Service Guarantees for Buyers, Sellers
My Service Areas
Georgia: Acworth, Canton, Dallas, Kennesaw, Marietta, Powder Springs, Roswell, Woodstock
Harry Norman, REALTORS®
776 Whitlock Avenue
Marietta, GA 30064

Consumer Reviews
Hicks did a fantastic job marketing my property. The photographer did a great job representing the property in a realistic manner. Hicks was open and honest with me about the offer we received and accepted. I felt he offered guidance that was in my best interest. He kept me well informed t...   More
- Jun 2020
Hicks did a fantastic job of communicating with me. He worked very hard to help me get the right house in the right location and at the right price. He did not pressure me to buy something outside of my comfort zone and was very mindful of my budget. I would recommend him to everyone.   
- Jun 2020
Hicks has an amazing knowledge base and professionalism that is hard to find. His knowledge of Marietta and its surrounding areas is unparalleled and was invaluable to me and my company in finding a great investment property.   
- Apr 2020
I was a first time home buyer and was unsure about the home buying process. I didn’t know a lot as I came to found out. Hicks Malonson made me feel very comfortable. I never felt pressured or like I was being talked into buying something. He made sure to tell me what his thoughts were and ...   More
- Apr 2020

Buyer Results

OVERALL SATISFACTION
5.00/5.00
Show Chart
Hide Chart
What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 100.00%
  • No: 0.00%
  • More...
Show Chart
Hide Chart
Did your sales associate offer you the Quality Service Guarantee?
Provided Written Market Analysis
  • Yes: 100.00%
  • No: 0.00%
  • More...
Show Chart
Hide Chart
Did your sales associate provide written/electronic competitive or comparable market analysis prior to you making an offer? (If practical under market conditions)
Contacted After Closing
  • Yes: 100.00%
  • No: 0.00%
  • More...
Show Chart
Hide Chart
Did your sales associate contact you after the closing?
Advice and Counsel
5.00/5.00
Show Chart
Hide Chart
How satisfied were you with the counseling and needs assessment provided by your sales associate?
Thoroughness of Property Search
5.00/5.00
Show Chart
Hide Chart
How satisfied were you with the thoroughness of the search process to find a property that met your needs?
Availability
5.00/5.00
Show Chart
Hide Chart
How satisfied were you with the availability of your sales associate?
Knowledge of Area
5.00/5.00
Show Chart
Hide Chart
How satisfied were you with your sales associate's knowledge of the area, community, and properties?
Negotiation Skills
5.00/5.00
Show Chart
Hide Chart
How satisfied were you with the assistance your sales associate provided in negotiating the price and terms of the purchase?
Communication
5.00/5.00
Show Chart
Hide Chart
How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
5.00/5.00
Show Chart
Hide Chart
How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
5.00/5.00
Show Chart
Hide Chart
How likely would you be to use the same sales associate to assist you in the future?
Likely to Re-use Company
4.93/5.00
Show Chart
Hide Chart
How likely would you be to use the same real estate company to assist you in the future?
Likely to Refer Professional
5.00/5.00
Show Chart
Hide Chart
Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
4.93/5.00
Show Chart
Hide Chart
Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 42.86%
  • Satisfied Past/Current Customer: 14.29%
  • Knew Sales Associate Personally: 35.71%
  • More...
Show Chart
Hide Chart
What was your PRIMARY reason for selecting your sales associate?

Seller Results

OVERALL SATISFACTION
4.87/5.00
Show Chart
Hide Chart
What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 92.86%
  • No: 7.14%
  • More...
Show Chart
Hide Chart
Did your sales associate offer you the Quality Service Guarantee?
Contacted After Closing
  • Yes: 93.33%
  • No: 6.67%
  • More...
Show Chart
Hide Chart
Did your sales associate contact you after closing?
Expected Time to Sell
  • < 30 days: 26.67%
  • 31-60 days: 33.33%
  • 61-90 days: 6.67%
  • More...
Show Chart
Hide Chart
How long did you expect your property to be on the market before it was sold?
Actual Time to Sell
  • < 30 days: 64.29%
  • 31-60 days: 7.14%
  • 61-90 days: 7.14%
  • More...
Show Chart
Hide Chart
How long was your property marketed by your sales associate and broker before you accepted an offer?
Advice and Counsel
5.00/5.00
Show Chart
Hide Chart
How satisfied were you with the advice/counsel offered by your sales associate?
Marketing Plan and Implementation
4.87/5.00
Show Chart
Hide Chart
How satisfied were you with the marketing plan developed and implemented for the sale of your property?
Price and Terms
4.73/5.00
Show Chart
Hide Chart
How satisfied were you with the price and terms of the sale?
Negotiation Skills
4.93/5.00
Show Chart
Hide Chart
How satisfied were you with the assistance your sales associate provided in negotiating the price/terms of sale?
Communication
5.00/5.00
Show Chart
Hide Chart
How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
5.00/5.00
Show Chart
Hide Chart
How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
4.87/5.00
Show Chart
Hide Chart
How likely would you be to use the same sales associate to assist you in the future?
Likely to Re-use Company
4.80/5.00
Show Chart
Hide Chart
How likely would you be to use the same real estate company to assist you in the future?
Likely to Refer Professional
4.93/5.00
Show Chart
Hide Chart
Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
4.87/5.00
Show Chart
Hide Chart
Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 40.00%
  • Satisfied Past/Current Customer: 13.33%
  • Knew Sales Associate Personally: 40.00%
  • More...
Show Chart
Hide Chart
What was your PRIMARY reason for selecting the sales associate you chose to market your property?


Copyright 2020 Quality Service Certification, Inc. All rights reserved.