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Susan Bryja
Quality Service Certified®
Susan Bryja, Realtor®, QSC
(B) 678-581-7352

Service Guarantees for Buyers, Sellers
My Service Areas
Georgia: Acworth, Alpharetta, Canton, Kennesaw, Mableton, Marietta, Roswell, Smyrna, Woodstock
Harry Norman, REALTORS®
776 Whitlock Avenue
Marietta, GA 30064

Consumer Reviews
Susan is very professional and friendly, loved working with her!   
- Nov 2020
Susan provided an incredibly personalized approach to our home search. She put forth the effort to get to know our family and what we were looking for. She was always available to answer our questions and kept in close contact throughout the process of closing to make sure it was a seamles...   More
- Oct 2020
Since this was a new build I did not think we needed to have an agent but we asked Susan to help us and we're so glad we did. She asked so many questions that we didn't even think to ask and joined us for every single pre-construction and post-construction meeting. She was totally suppor...   More
- Sep 2020
We interviewed 3 different agents before selecting Susan to be our agent. This selection was based on her knowledge of the neighborhood, her communication skills, and willingness to work with us. She provided a staging consultant which enhanced the marketability of our house and a timely s...   More
- Sep 2020

Buyer Results

OVERALL SATISFACTION
5.00/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate offer you the Quality Service Guarantee?
Provided Written Market Analysis
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate provide written/electronic competitive or comparable market analysis prior to you making an offer? (If practical under market conditions)
Contacted After Closing
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate contact you after the closing?
Advice and Counsel
5.00/5.00
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How satisfied were you with the counseling and needs assessment provided by your sales associate?
Thoroughness of Property Search
5.00/5.00
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How satisfied were you with the thoroughness of the search process to find a property that met your needs?
Availability
5.00/5.00
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How satisfied were you with the availability of your sales associate?
Knowledge of Area
4.89/5.00
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How satisfied were you with your sales associate's knowledge of the area, community, and properties?
Negotiation Skills
5.00/5.00
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How satisfied were you with the assistance your sales associate provided in negotiating the price and terms of the purchase?
Communication
5.00/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
5.00/5.00
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How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
5.00/5.00
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How likely would you be to use the same sales associate to assist you in the future?
Likely to Re-use Company
5.00/5.00
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How likely would you be to use the same real estate company to assist you in the future?
Likely to Refer Professional
5.00/5.00
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Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
5.00/5.00
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Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 44.44%
  • Satisfied Past/Current Customer: 33.33%
  • Knew Sales Associate Personally: 11.11%
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What was your PRIMARY reason for selecting your sales associate?

Seller Results

OVERALL SATISFACTION
5.00/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 100.00%
  • No: 0.00%
  • More...
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Did your sales associate offer you the Quality Service Guarantee?
Contacted After Closing
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate contact you after closing?
Expected Time to Sell
  • < 30 days: 20.00%
  • 31-60 days: 30.00%
  • 61-90 days: 40.00%
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How long did you expect your property to be on the market before it was sold?
Actual Time to Sell
  • < 30 days: 60.00%
  • 31-60 days: 20.00%
  • 61-90 days: 0.00%
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How long was your property marketed by your sales associate and broker before you accepted an offer?
Advice and Counsel
5.00/5.00
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How satisfied were you with the advice/counsel offered by your sales associate?
Marketing Plan and Implementation
5.00/5.00
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How satisfied were you with the marketing plan developed and implemented for the sale of your property?
Price and Terms
4.80/5.00
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How satisfied were you with the price and terms of the sale?
Negotiation Skills
5.00/5.00
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How satisfied were you with the assistance your sales associate provided in negotiating the price/terms of sale?
Communication
5.00/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
5.00/5.00
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How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
5.00/5.00
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How likely would you be to use the same sales associate to assist you in the future?
Likely to Re-use Company
4.80/5.00
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How likely would you be to use the same real estate company to assist you in the future?
Likely to Refer Professional
5.00/5.00
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Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
4.80/5.00
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Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 20.00%
  • Satisfied Past/Current Customer: 20.00%
  • Knew Sales Associate Personally: 40.00%
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What was your PRIMARY reason for selecting the sales associate you chose to market your property?


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