-Jan 2021
Buyer Results
OVERALL SATISFACTION
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What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
- Yes: 100.00%
- No: 0.00%
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Did your sales associate offer you the Quality Service Guarantee?
Provided Written Market Analysis
- Yes: 100.00%
- No: 0.00%
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Did your sales associate provide written/electronic competitive or comparable market analysis prior to you making an offer? (If practical under market conditions)
Contacted After Closing
- Yes: 100.00%
- No: 0.00%
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Did your sales associate contact you after the closing?
Advice and Counsel
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How satisfied were you with the counseling and needs assessment provided by your sales associate?
Thoroughness of Property Search
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How satisfied were you with the thoroughness of the search process to find a property that met your needs?
Availability
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How satisfied were you with the availability of your sales associate?
Knowledge of Area
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How satisfied were you with your sales associate's knowledge of the area, community, and properties?
Negotiation Skills
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How satisfied were you with the assistance your sales associate provided in negotiating the price and terms of the purchase?
Communication
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
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How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
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How likely would you be to use the same sales associate to assist you in the future?
Likely to Re-use Company
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How likely would you be to use the same real estate company to assist you in the future?
Likely to Refer Professional
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Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
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Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
- Referred by a Friend: 50.00%
- Satisfied Past/Current Customer: 0.00%
- Knew Sales Associate Personally: 50.00%
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What was your PRIMARY reason for selecting your sales associate?
Seller Results
Contacted After Closing
- Yes: 100.00%
- No: 0.00%
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Did your sales associate contact you after closing?
Expected Time to Sell
- < 30 days: 80.00%
- 31-60 days: 20.00%
- 61-90 days: 0.00%
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How long did you expect your property to be on the market before it was sold?
Actual Time to Sell
- < 30 days: 80.00%
- 31-60 days: 20.00%
- 61-90 days: 0.00%
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How long was your property marketed by your sales associate and broker before you accepted an offer?
Marketing Plan and Implementation
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How satisfied were you with the marketing plan developed and implemented for the sale of your property?
Price and Terms
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How satisfied were you with the price and terms of the sale?
Negotiation Skills
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How satisfied were you with the assistance your sales associate provided in negotiating the price/terms of sale?
Reason for Selecting
- Referred by a Friend: 20.00%
- Satisfied Past/Current Customer: 20.00%
- Knew Sales Associate Personally: 60.00%
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What was your PRIMARY reason for selecting the sales associate you chose to market your property?
