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Mark Wong
Quality Service Certified® Platinum
Mark Wong, Realtor®, QSC Platinum
(B) 408-913-7815

Service Guarantees for Buyers, Sellers
My Service Areas
California: Saratoga
Alain Pinel Realtors
12772 Saratoga Sunnyvale Road #1000
Saratoga, CA 95070

Consumer Reviews
Mark tried his best to attain the property for us - he did a great job in negotiating and following through! I don't think we would have been able to get the property w/o Mark's help. I've referred him to other friends/relatives. Sunny Song   
- Aug 2018
1. Willing to spend time guide me through the whole process, many times on weekends and evenings. 2. He is very detail, accurate and patient. 3. Even the Sales Agent told me more than once that Mark (our Buying Agent) was very professional. 4. I really feel I can rely on him entirely on...   More
- Feb 2018
-Jul 2017
- Jul 2017
-Mar 2017
- Mar 2017

Buyer Results

OVERALL SATISFACTION
5.00/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Provided Written Market Analysis
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate provide written/electronic competitive or comparable market analysis prior to you making an offer? (If practical under market conditions)
Contacted After Closing
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate contact you after the closing?
Advice and Counsel
4.87/5.00
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How satisfied were you with the counseling and needs assessment provided by your sales associate?
Thoroughness of Property Search
4.79/5.00
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How satisfied were you with the thoroughness of the search process to find a property that met your needs?
Availability
5.00/5.00
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How satisfied were you with the availability of your sales associate?
Knowledge of Area
5.00/5.00
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How satisfied were you with your sales associate's knowledge of the area, community, and properties?
Negotiation Skills
4.93/5.00
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How satisfied were you with the assistance your sales associate provided in negotiating the price and terms of the purchase?
Communication
4.93/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
5.00/5.00
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How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
5.00/5.00
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How likely would you be to use the same sales associate to assist you in the future?
Likely to Re-use Company
4.93/5.00
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How likely would you be to use the same real estate company to assist you in the future?
Likely to Refer Professional
5.00/5.00
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Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
4.93/5.00
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Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 53.33%
  • Satisfied Past/Current Customer: 13.33%
  • Knew Sales Associate Personally: 20.00%
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What was your PRIMARY reason for selecting your sales associate?


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