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Suzanna Kim Ott
Quality Service Certified® Platinum
Suzanna Kim Ott, Realtor®, QSC Platinum
(B) 510-220-0703
(M) 510-220-0703

Service Guarantees for Buyers, Sellers
My Service Areas
California: Brentwood, Danville, Dublin, Fremont, Livermore, Milpitas, Mountain House, Newark, Pleasanton, San Leandro, San Lorenzo, San Ramon, Tracy, Union City, Walnut Creek
Compass Real Estate
900 Main St.
Pleasanton, CA 94566

Consumer Reviews
Kim was awesome! Very satisfied with her handling the sale of my home.   
- Apr 2020
Kim Ott and Associates did an amazing job with marketing, staging, and ultimately selling our home. She and her team were prompt, attentive, and informative about the process in all stages of the sell. We appreciated the extra details which provided for an amazing showing. Lastly, her t...   More
- Apr 2020
It is with much gratitude that I give my extreme thanks to Kim and her excellent team of associates that helped execute a great plan in updating and selling my home. I truly appreciate all the time and professionalism that went into helping me with this endeavor. Kim is seamlessly the BEST...   More
- Jan 2019
Everything was top notch.   
- Jan 2019

Buyer Results

OVERALL SATISFACTION
4.91/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate offer you the Quality Service Guarantee?
Provided Written Market Analysis
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate provide written/electronic competitive or comparable market analysis prior to you making an offer? (If practical under market conditions)
Contacted After Closing
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate contact you after the closing?
Advice and Counsel
4.82/5.00
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How satisfied were you with the counseling and needs assessment provided by your sales associate?
Thoroughness of Property Search
4.91/5.00
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How satisfied were you with the thoroughness of the search process to find a property that met your needs?
Availability
5.00/5.00
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How satisfied were you with the availability of your sales associate?
Knowledge of Area
5.00/5.00
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How satisfied were you with your sales associate's knowledge of the area, community, and properties?
Negotiation Skills
4.73/5.00
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How satisfied were you with the assistance your sales associate provided in negotiating the price and terms of the purchase?
Communication
5.00/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
5.00/5.00
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How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
5.00/5.00
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How likely would you be to use the same sales associate to assist you in the future?
Likely to Re-use Company
4.82/5.00
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How likely would you be to use the same real estate company to assist you in the future?
Likely to Refer Professional
5.00/5.00
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Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
4.73/5.00
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Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 18.18%
  • Satisfied Past/Current Customer: 36.36%
  • Knew Sales Associate Personally: 18.18%
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What was your PRIMARY reason for selecting your sales associate?

Seller Results

OVERALL SATISFACTION
5.00/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 92.86%
  • No: 7.14%
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Did your sales associate offer you the Quality Service Guarantee?
Contacted After Closing
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate contact you after closing?
Expected Time to Sell
  • < 30 days: 68.75%
  • 31-60 days: 25.00%
  • 61-90 days: 6.25%
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How long did you expect your property to be on the market before it was sold?
Actual Time to Sell
  • < 30 days: 81.25%
  • 31-60 days: 18.75%
  • 61-90 days: 0.00%
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How long was your property marketed by your sales associate and broker before you accepted an offer?
Advice and Counsel
5.00/5.00
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How satisfied were you with the advice/counsel offered by your sales associate?
Marketing Plan and Implementation
5.00/5.00
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How satisfied were you with the marketing plan developed and implemented for the sale of your property?
Price and Terms
5.00/5.00
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How satisfied were you with the price and terms of the sale?
Negotiation Skills
5.00/5.00
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How satisfied were you with the assistance your sales associate provided in negotiating the price/terms of sale?
Communication
5.00/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
5.00/5.00
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How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
5.00/5.00
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How likely would you be to use the same sales associate to assist you in the future?
Likely to Re-use Company
4.88/5.00
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How likely would you be to use the same real estate company to assist you in the future?
Likely to Refer Professional
5.00/5.00
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Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
4.88/5.00
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Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 25.00%
  • Satisfied Past/Current Customer: 43.75%
  • Knew Sales Associate Personally: 12.50%
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What was your PRIMARY reason for selecting the sales associate you chose to market your property?


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