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Suzanna Kim Ott
Quality Service Certified® Platinum
Suzanna Kim Ott, Realtor®, QSC Platinum
(B) 510-220-0703
(M) 510-220-0703

Service Guarantees for Buyers, Sellers
My Service Areas
California: Brentwood, Danville, Dublin, Fremont, Livermore, Milpitas, Mountain House, Newark, Pleasanton, San Leandro, San Lorenzo, San Ramon, Tracy, Union City, Walnut Creek
Alain Pinel Realtors
900 Main St.
Pleasanton, CA 94566

Consumer Reviews
-Jul 2017
- Jul 2017
The sale was handled in a highly professional manner.   
- May 2017
I have used Kim in all my real estate needs for over 10 years. I have referred her to my friends & collegues. Kim's standard of professionalism is extraordinary. She is not only my Real Estate agent - I consider her a friend as well.   
- Dec 2016
The only reason we are unlikely to use Kim or Alain Pinel in future transactions is that we have moved across country. We are very satisfied, however, and would happily use their services again if we were still in the same area.   
- Oct 2016

Buyer Results

OVERALL SATISFACTION
5.00/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 87.50%
  • No: 12.50%
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Did your sales associate offer you the Quality Service Guarantee?
Provided Written Market Analysis
  • Yes: 85.71%
  • No: 14.29%
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Did your sales associate provide written/electronic competitive or comparable market analysis prior to you making an offer? (If practical under market conditions)
Contacted After Closing
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate contact you after the closing?
Advice and Counsel
5.00/5.00
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How satisfied were you with the counseling and needs assessment provided by your sales associate?
Thoroughness of Property Search
4.88/5.00
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How satisfied were you with the thoroughness of the search process to find a property that met your needs?
Availability
5.00/5.00
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How satisfied were you with the availability of your sales associate?
Knowledge of Area
5.00/5.00
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How satisfied were you with your sales associate's knowledge of the area, community, and properties?
Negotiation Skills
5.00/5.00
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How satisfied were you with the assistance your sales associate provided in negotiating the price and terms of the purchase?
Communication
5.00/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
5.00/5.00
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How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
5.00/5.00
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How likely would you be to use the same sales associate to assist you in the future?
Likely to Re-use Company
5.00/5.00
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How likely would you be to use the same real estate company to assist you in the future?
Likely to Refer Professional
5.00/5.00
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Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
5.00/5.00
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Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 50.00%
  • Satisfied Past/Current Customer: 25.00%
  • Knew Sales Associate Personally: 0.00%
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What was your PRIMARY reason for selecting your sales associate?

Seller Results

OVERALL SATISFACTION
4.92/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 80.00%
  • No: 20.00%
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Did your sales associate offer you the Quality Service Guarantee?
Contacted After Closing
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate contact you after closing?
Expected Time to Sell
  • < 30 days: 58.33%
  • 31-60 days: 16.67%
  • 61-90 days: 8.33%
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How long did you expect your property to be on the market before it was sold?
Actual Time to Sell
  • < 30 days: 91.67%
  • 31-60 days: 0.00%
  • 61-90 days: 8.33%
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How long was your property marketed by your sales associate and broker before you accepted an offer?
Advice and Counsel
5.00/5.00
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How satisfied were you with the advice/counsel offered by your sales associate?
Marketing Plan and Implementation
4.92/5.00
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How satisfied were you with the marketing plan developed and implemented for the sale of your property?
Price and Terms
4.83/5.00
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How satisfied were you with the price and terms of the sale?
Negotiation Skills
4.92/5.00
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How satisfied were you with the assistance your sales associate provided in negotiating the price/terms of sale?
Communication
5.00/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
5.00/5.00
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How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
4.50/5.00
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How likely would you be to use the same sales associate to assist you in the future?
Likely to Re-use Company
4.42/5.00
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How likely would you be to use the same real estate company to assist you in the future?
Likely to Refer Professional
4.83/5.00
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Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
4.58/5.00
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Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 25.00%
  • Satisfied Past/Current Customer: 50.00%
  • Knew Sales Associate Personally: 8.33%
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What was your PRIMARY reason for selecting the sales associate you chose to market your property?


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