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Jo Ann Luisi
Quality Service Certified® Platinum
Jo Ann Luisi, Realtor®, QSC Platinum
(B) 925-583-1106
(M) 925-321-6104

Service Guarantees for Buyers, Sellers
My Service Areas
California: Alameda, Berkeley, Brentwood, Castro Valley, Danville, Dublin, Fremont, Hayward, Livermore, Milpitas, Oakland, Pleasanton, San Leandro, San Ramon, Tracy, Walnut Creek
Compass Real Estate
900 Main St.
Pleasanton, CA 94566

Consumer Reviews
I have purchased and sold many homes over the years so have a lot of experience working with many agents - I believe Jo Ann’s service in helping me to sell this home to be out standing. She is personable, thoughtful and very professional.   
- Sep 2019
JoAnn Luisi and team were absolutely wonderful. I can’t talk more highly about her. JoAnn and her team made a very emotional move for my husband and myself as stress free as possible. She left no stone and unturned. Couldn’t have been more satisfied. My husband and I would recommend her...   More
- Sep 2019
-Jul 2019
- Jul 2019
-Jun 2019
- Jun 2019

Buyer Results

OVERALL SATISFACTION
5.00/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate offer you the Quality Service Guarantee?
Provided Written Market Analysis
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate provide written/electronic competitive or comparable market analysis prior to you making an offer? (If practical under market conditions)
Contacted After Closing
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate contact you after the closing?
Advice and Counsel
5.00/5.00
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How satisfied were you with the counseling and needs assessment provided by your sales associate?
Thoroughness of Property Search
5.00/5.00
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How satisfied were you with the thoroughness of the search process to find a property that met your needs?
Availability
4.83/5.00
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How satisfied were you with the availability of your sales associate?
Knowledge of Area
5.00/5.00
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How satisfied were you with your sales associate's knowledge of the area, community, and properties?
Negotiation Skills
5.00/5.00
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How satisfied were you with the assistance your sales associate provided in negotiating the price and terms of the purchase?
Communication
5.00/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
5.00/5.00
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How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
5.00/5.00
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How likely would you be to use the same sales associate to assist you in the future?
Likely to Re-use Company
4.67/5.00
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How likely would you be to use the same real estate company to assist you in the future?
Likely to Refer Professional
5.00/5.00
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Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
4.67/5.00
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Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 50.00%
  • Satisfied Past/Current Customer: 33.33%
  • Knew Sales Associate Personally: 16.67%
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Seller Results

OVERALL SATISFACTION
5.00/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 95.65%
  • No: 4.35%
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Did your sales associate offer you the Quality Service Guarantee?
Contacted After Closing
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate contact you after closing?
Expected Time to Sell
  • < 30 days: 68.00%
  • 31-60 days: 28.00%
  • 61-90 days: 0.00%
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How long did you expect your property to be on the market before it was sold?
Actual Time to Sell
  • < 30 days: 84.00%
  • 31-60 days: 8.00%
  • 61-90 days: 4.00%
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How long was your property marketed by your sales associate and broker before you accepted an offer?
Advice and Counsel
5.00/5.00
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How satisfied were you with the advice/counsel offered by your sales associate?
Marketing Plan and Implementation
5.00/5.00
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How satisfied were you with the marketing plan developed and implemented for the sale of your property?
Price and Terms
4.88/5.00
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How satisfied were you with the price and terms of the sale?
Negotiation Skills
5.00/5.00
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How satisfied were you with the assistance your sales associate provided in negotiating the price/terms of sale?
Communication
4.96/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
5.00/5.00
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How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
5.00/5.00
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How likely would you be to use the same sales associate to assist you in the future?
Likely to Re-use Company
4.92/5.00
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How likely would you be to use the same real estate company to assist you in the future?
Likely to Refer Professional
5.00/5.00
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Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
4.96/5.00
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Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 48.00%
  • Satisfied Past/Current Customer: 24.00%
  • Knew Sales Associate Personally: 4.00%
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What was your PRIMARY reason for selecting the sales associate you chose to market your property?


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