Buyer Results
OVERALL SATISFACTION
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What was your overall satisfaction with the results and service provided by your sales associate?
Advice and Counsel
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How satisfied were you with the counseling and needs assessment provided by your sales associate?
Thoroughness of Property Search
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How satisfied were you with the thoroughness of the search process to find a property that met your needs?
Availability
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How satisfied were you with the availability of your sales associate?
Knowledge of Area
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How satisfied were you with your sales associate's knowledge of the area, community, and properties?
Negotiation Skills
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How satisfied were you with the assistance your sales associate provided in negotiating the price and terms of the purchase?
Communication
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
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How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
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Given the need to purchase property in the same market area, how likely would you be to use the same sales associate to assist you?
Likely to Re-use Company
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Given the need to purchase property in the same market area, how likely would you be to use the same real estate company to assist you?
Likely to Refer Professional
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Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
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Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Seller Results
OVERALL SATISFACTION
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What was your overall satisfaction with the results and service provided by your sales associate?
Advice and Counsel
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How satisfied were you with the advice/counsel offered by your sales associate?
Marketing Plan and Implementation
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How satisfied were you with the marketing plan developed and implemented for the sale of your property?
Price and Terms
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How satisfied were you with the price and terms of the sale?
Negotiation Skills
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How satisfied were you with the assistance your sales associate provided in negotiating the price/terms of sale?
Communication
Show Chart
How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
Show Chart
How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
Show Chart
Given the need to sell property in the same market area, how likely would you be to use the same sales associate to assist you?
Likely to Re-use Company
Show Chart
Given the need to sell property in the same market area, how likely would you be to use the same real estate company to assist you?
Likely to Refer Professional
Show Chart
Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
Show Chart
Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
