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Diana and Brian Segool
Quality Service Certified® Platinum
Diana and Brian Segool, Realtor®, QSC Platinum
Diana & Brian Segool Team
(B) 781-645-0568

Service Guarantees for Buyers, Sellers
My Service Areas
Massachusetts: Arlington
BOWES Real Estate Real Living
1010 Massachusetts Avenue
Arlington, MA 02476

Consumer Reviews
Brian and Diana are the best! - Scott, Sarah and Austin   
- Nov 2019
Brian & Diana did a tremendous job helping us see our house given some of the challenges we had with the location of the house. They are very receptive and very focussed during the entire process. The only area of improvement was the pricing of the house wherein we feel a little more resea...   More
- Aug 2019
Diana and Brian were fantastic to meet our needs (multi-generational family) for the house purchase. Their communication throughout the process was above and beyond. They stood up for us with unrealistic sellers. Bonus: Diana captured the priceless video when we told our son that we were b...   More
- Aug 2019
Diana was a pleasure to work with. She is so approachable and honest. It felt like we were working with a close friend. I wouldn’t hesitate to use her and Brian again to buy a house. Brian and Diana are the best!   
- Aug 2019

Buyer Results

OVERALL SATISFACTION
5.00/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 94.74%
  • No: 5.26%
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Did your sales associate offer you the Quality Service Guarantee?
Provided Written Market Analysis
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate provide written/electronic competitive or comparable market analysis prior to you making an offer? (If practical under market conditions)
Contacted After Closing
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate contact you after the closing?
Advice and Counsel
4.97/5.00
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How satisfied were you with the counseling and needs assessment provided by your sales associate?
Thoroughness of Property Search
4.95/5.00
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How satisfied were you with the thoroughness of the search process to find a property that met your needs?
Availability
4.97/5.00
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How satisfied were you with the availability of your sales associate?
Knowledge of Area
4.95/5.00
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How satisfied were you with your sales associate's knowledge of the area, community, and properties?
Negotiation Skills
4.97/5.00
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How satisfied were you with the assistance your sales associate provided in negotiating the price and terms of the purchase?
Communication
5.00/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
5.00/5.00
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How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
5.00/5.00
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How likely would you be to use the same sales associate to assist you in the future?
Likely to Re-use Company
4.92/5.00
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How likely would you be to use the same real estate company to assist you in the future?
Likely to Refer Professional
5.00/5.00
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Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
4.89/5.00
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Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 52.63%
  • Satisfied Past/Current Customer: 18.42%
  • Knew Sales Associate Personally: 18.42%
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What was your PRIMARY reason for selecting your sales associate?

Seller Results

OVERALL SATISFACTION
4.97/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 96.43%
  • No: 3.57%
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Did your sales associate offer you the Quality Service Guarantee?
Contacted After Closing
  • Yes: 96.77%
  • No: 3.23%
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Did your sales associate contact you after closing?
Expected Time to Sell
  • < 30 days: 80.65%
  • 31-60 days: 19.35%
  • 61-90 days: 0.00%
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How long did you expect your property to be on the market before it was sold?
Actual Time to Sell
  • < 30 days: 96.77%
  • 31-60 days: 3.23%
  • 61-90 days: 0.00%
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How long was your property marketed by your sales associate and broker before you accepted an offer?
Advice and Counsel
5.00/5.00
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How satisfied were you with the advice/counsel offered by your sales associate?
Marketing Plan and Implementation
4.93/5.00
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How satisfied were you with the marketing plan developed and implemented for the sale of your property?
Price and Terms
4.90/5.00
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How satisfied were you with the price and terms of the sale?
Negotiation Skills
4.97/5.00
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How satisfied were you with the assistance your sales associate provided in negotiating the price/terms of sale?
Communication
4.94/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
4.97/5.00
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How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
5.00/5.00
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How likely would you be to use the same sales associate to assist you in the future?
Likely to Re-use Company
4.97/5.00
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How likely would you be to use the same real estate company to assist you in the future?
Likely to Refer Professional
5.00/5.00
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Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
4.90/5.00
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Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 19.35%
  • Satisfied Past/Current Customer: 45.16%
  • Knew Sales Associate Personally: 19.35%
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What was your PRIMARY reason for selecting the sales associate you chose to market your property?


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