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Diana and Brian Segool
Quality Service Certified® Platinum
Diana and Brian Segool, Realtor®, QSC Platinum
Diana & Brian Segool Team
(B) 781-645-0568

Service Guarantees for Buyers, Sellers
My Service Areas
Massachusetts: Arlington
BOWES Real Estate Real Living
1010 Massachusetts Avenue
Arlington, MA 02476

Consumer Reviews
Another great sale with Diana & Brian. They have a great pulse on the Arlington market and marketed my home very well. I was thrilled with the end result.   
- Mar 2019
Brian and Diana are wonderful to work with. They were always available to talk about my concerns, questions, and they gave great advise.   
- Jan 2019
My husband and I loved working with Diana on finding our home. She was extremely responsive and helpful with all our questions and requests. I would recommend Diana to family and friends and certainly would use her in the future!   
- Jan 2019
A+ rating for the Segool Team! They are the best out there.   
- Nov 2018

Buyer Results

OVERALL SATISFACTION
4.97/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 94.29%
  • No: 5.71%
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Did your sales associate offer you the Real Living 360 Service Commitment?
Provided Written Market Analysis
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate provide written/electronic competitive or comparable market analysis prior to you making an offer? (If practical under market conditions)
Contacted After Closing
  • Yes: 97.14%
  • No: 2.86%
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Did your sales associate contact you after the closing?
Advice and Counsel
4.94/5.00
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How satisfied were you with how well your sales associate listened, advised, and counseled you when clarifying your needs?
Thoroughness of Property Search
4.91/5.00
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How satisfied were you with the sales associate's thoroughness during your property search?
Availability
4.97/5.00
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How satisfied were you with the availability of your sales associate?
Knowledge of Area
4.94/5.00
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How satisfied were you with your sales associate's knowledge of the area, community, and properties?
Negotiation Skills
4.97/5.00
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How satisfied were your sales associate's advice and skill in negotiating the price and terms of the purchase?
Communication
5.00/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
5.00/5.00
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How satisfied were you with your sales associate's facilitation of the process and attention to details from contract to closing?
Likely to Re-use Professional
5.00/5.00
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If buying in the same area again, how likely would you be to use the same sales associate?
Likely to Re-use Company
4.91/5.00
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If buying in the same area again, how likely would you be to use the same real estate company?
Likely to Refer Professional
5.00/5.00
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How likely would you be to recommend your sales associate to a friend or relative?
Likely to Refer Company
4.89/5.00
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How likely would you be to recommend the real estate company to a friend, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 60.00%
  • Satisfied Past/Current Customer: 22.86%
  • Knew Sales Associate Personally: 8.57%
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What was your PRIMARY reason for selecting your sales associate?

Seller Results

OVERALL SATISFACTION
5.00/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 94.12%
  • No: 5.88%
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Did your sales associate offer you the Real Living 360 Service Commitment?
Contacted After Closing
  • Yes: 97.22%
  • No: 2.78%
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Did your sales associate contact you after the closing?
Expected Time to Sell
  • < 30 days: 91.67%
  • 31-60 days: 8.33%
  • 61-90 days: 0.00%
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How long did you expect your property to be on the market before it was sold?
Actual Time to Sell
  • < 30 days: 100.00%
  • 31-60 days: 0.00%
  • 61-90 days: 0.00%
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How long was your property marketed by your sales associate and broker before you accepted an offer?
Advice and Counsel
5.00/5.00
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How satisfied were you with how well your sales associate listened, advised, and counseled you when clarifying your needs?
Marketing Plan and Implementation
5.00/5.00
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How satisfied were you with the marketing plan developed and implemented for the sale of your property?
Price and Terms
4.94/5.00
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How satisfied were you with the price and terms of the sale?
Negotiation Skills
5.00/5.00
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How satisfied were you with your sales associate's advice and skill in negotiating the price/terms of sale?
Communication
5.00/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
5.00/5.00
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How satisfied were you with your sales associate's facilitation of the process and attention to details from contract to closing?
Likely to Re-use Professional
5.00/5.00
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If selling in the same area again, how likely would you be to use the same sales associate?
Likely to Re-use Company
4.97/5.00
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If selling in the same area again, how likely would you be to use the same real estate company?
Likely to Refer Professional
5.00/5.00
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How likely would you be to recommend your sales associate to a friend or relative?
Likely to Refer Company
4.97/5.00
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How likely would you be to recommend the real estate company to a friend, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 16.67%
  • Satisfied Past/Current Customer: 41.67%
  • Knew Sales Associate Personally: 13.89%
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What was your PRIMARY reason for selecting your sales associate?


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