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Diana and Brian Segool
Quality Service Certified® Platinum
Diana and Brian Segool, Realtor®, QSC Platinum
Diana & Brian Segool Team
(B) 781-645-0568

Service Guarantees for Buyers, Sellers
My Service Areas
Massachusetts: Arlington
Gibson Sotheby’s International Realty
1010 Massachusetts Avenue
Arlington, MA 02476

Consumer Reviews
Diana was wonderful! Professional, attentive, patient and every other amazing quality you can think of. We are so grateful for the opportunity to work with her and will recommend her to anyone and everyone we can. She is a five star realtor!   
- Nov 2020
I can’t say enough about Dianna and Brian. They were truly amazing through out the entire process. I would highly recommend them to others. Very easy to work with and they thought of everything.   
- Nov 2020
Dianna and Brian are the best. We loved working with them. The buying process is stressful but they got us through with ease. They were thoughtful and professional. We felt like we were in very good hands with all their knowledge about the market.   
- Nov 2020
Diana and Brian our fantastic. We truly appreciated their honest advice and input and trust them 100% when it comes to how best to show, price, market and sell our home. Brian and Diana truly made a stressful experience (selling a house in the middle of a pandemic), the smoothest process...   More
- Nov 2020

Buyer Results

OVERALL SATISFACTION
5.00/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 94.74%
  • No: 5.26%
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Did your sales associate offer you the Quality Service Guarantee?
Provided Written Market Analysis
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate provide written/electronic competitive or comparable market analysis prior to you making an offer? (If practical under market conditions)
Contacted After Closing
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate contact you after the closing?
Advice and Counsel
4.97/5.00
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How satisfied were you with the counseling and needs assessment provided by your sales associate?
Thoroughness of Property Search
4.95/5.00
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How satisfied were you with the thoroughness of the search process to find a property that met your needs?
Availability
4.97/5.00
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How satisfied were you with the availability of your sales associate?
Knowledge of Area
4.95/5.00
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How satisfied were you with your sales associate's knowledge of the area, community, and properties?
Negotiation Skills
4.97/5.00
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How satisfied were you with the assistance your sales associate provided in negotiating the price and terms of the purchase?
Communication
5.00/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
4.97/5.00
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How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
5.00/5.00
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How likely would you be to use the same sales associate to assist you in the future?
Likely to Re-use Company
4.92/5.00
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How likely would you be to use the same real estate company to assist you in the future?
Likely to Refer Professional
5.00/5.00
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Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
4.89/5.00
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Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 55.26%
  • Satisfied Past/Current Customer: 18.42%
  • Knew Sales Associate Personally: 15.79%
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What was your PRIMARY reason for selecting your sales associate?

Seller Results

OVERALL SATISFACTION
4.97/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 96.97%
  • No: 3.03%
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Did your sales associate offer you the Quality Service Guarantee?
Contacted After Closing
  • Yes: 97.22%
  • No: 2.78%
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Did your sales associate contact you after closing?
Expected Time to Sell
  • < 30 days: 83.33%
  • 31-60 days: 16.67%
  • 61-90 days: 0.00%
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How long did you expect your property to be on the market before it was sold?
Actual Time to Sell
  • < 30 days: 97.22%
  • 31-60 days: 2.78%
  • 61-90 days: 0.00%
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How long was your property marketed by your sales associate and broker before you accepted an offer?
Advice and Counsel
5.00/5.00
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How satisfied were you with the advice/counsel offered by your sales associate?
Marketing Plan and Implementation
4.94/5.00
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How satisfied were you with the marketing plan developed and implemented for the sale of your property?
Price and Terms
4.92/5.00
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How satisfied were you with the price and terms of the sale?
Negotiation Skills
4.97/5.00
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How satisfied were you with the assistance your sales associate provided in negotiating the price/terms of sale?
Communication
4.94/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
4.97/5.00
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How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
4.97/5.00
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How likely would you be to use the same sales associate to assist you in the future?
Likely to Re-use Company
4.94/5.00
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How likely would you be to use the same real estate company to assist you in the future?
Likely to Refer Professional
5.00/5.00
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Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
4.91/5.00
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Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 19.44%
  • Satisfied Past/Current Customer: 52.78%
  • Knew Sales Associate Personally: 13.89%
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What was your PRIMARY reason for selecting the sales associate you chose to market your property?


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