RatedAgent.com Logo
Diana and Brian Segool
Quality Service Certified® Platinum
Diana and Brian Segool, Realtor®, QSC Platinum
Diana & Brian Segool Team
(B) 781-645-0568

Service Guarantees for Buyers, Sellers
My Service Areas
Massachusetts: Arlington
BOWES Real Estate Real Living
1010 Massachusetts Avenue
Arlington, MA 02476

Consumer Reviews
Diana and Brian Segool are an amazing team and amazing at what they do. They have in depth expertise and experience and they navigate complex or challenging situations with confidence and poise. We absolutely loved working with them for our first home purchase and also our latest home pur...   More
- Jun 2017
Diana and Brian did a fantastic job selling my condo. They were professional, attentive, and kind throughout the process. I will definitely use them again and refer them to friends.   
- Jun 2017
Diana and Briana are so easy to work with. Incredibly responsive, helpful and organized.   
- Jun 2017
Diana and Brian did a GREAT job in securing the new property for us (which we now live in and love). For all practical purposes, this was a dead deal only until we met them. Diana and Brian turned the situation around and made us feel very comfortable with all the steps involved and made u...   More
- May 2017

Buyer Results

OVERALL SATISFACTION
4.96/5.00
Show Chart
Hide Chart
What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 91.30%
  • No: 8.70%
  • More...
Show Chart
Hide Chart
Did your sales associate offer you the Real Living 360 Service Commitment?
Provided Written Market Analysis
  • Yes: 100.00%
  • No: 0.00%
  • More...
Show Chart
Hide Chart
Did your sales associate provide written/electronic competitive or comparable market analysis prior to you making an offer? (If practical under market conditions)
Contacted After Closing
  • Yes: 90.91%
  • No: 9.09%
  • More...
Show Chart
Hide Chart
Did your sales associate contact you after the closing?
Advice and Counsel
4.96/5.00
Show Chart
Hide Chart
How satisfied were you with how well your sales associate listened, advised, and counseled you when clarifying your needs?
Thoroughness of Property Search
4.91/5.00
Show Chart
Hide Chart
How satisfied were you with the sales associate's thoroughness during your property search?
Availability
4.96/5.00
Show Chart
Hide Chart
How satisfied were you with the availability of your sales associate?
Knowledge of Area
4.96/5.00
Show Chart
Hide Chart
How satisfied were you with your sales associate's knowledge of the area, community, and properties?
Negotiation Skills
5.00/5.00
Show Chart
Hide Chart
How satisfied were your sales associate's advice and skill in negotiating the price and terms of the purchase?
Communication
4.96/5.00
Show Chart
Hide Chart
How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
4.96/5.00
Show Chart
Hide Chart
How satisfied were you with your sales associate's facilitation of the process and attention to details from contract to closing?
Likely to Re-use Professional
5.00/5.00
Show Chart
Hide Chart
If buying in the same area again, how likely would you be to use the same sales associate?
Likely to Re-use Company
5.00/5.00
Show Chart
Hide Chart
If buying in the same area again, how likely would you be to use the same real estate company?
Likely to Refer Professional
5.00/5.00
Show Chart
Hide Chart
How likely would you be to recommend your sales associate to a friend or relative?
Likely to Refer Company
5.00/5.00
Show Chart
Hide Chart
How likely would you be to recommend the real estate company to a friend, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 34.78%
  • Satisfied Past/Current Customer: 30.43%
  • Knew Sales Associate Personally: 13.04%
  • More...
Show Chart
Hide Chart
What was your PRIMARY reason for selecting your sales associate?

Seller Results

OVERALL SATISFACTION
5.00/5.00
Show Chart
Hide Chart
What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 94.74%
  • No: 5.26%
  • More...
Show Chart
Hide Chart
Did your sales associate offer you the Real Living 360 Service Commitment?
Contacted After Closing
  • Yes: 92.11%
  • No: 7.89%
  • More...
Show Chart
Hide Chart
Did your sales associate contact you after the closing?
Expected Time to Sell
  • < 30 days: 81.58%
  • 31-60 days: 15.79%
  • 61-90 days: 2.63%
  • More...
Show Chart
Hide Chart
How long did you expect your property to be on the market before it was sold?
Actual Time to Sell
  • < 30 days: 97.37%
  • 31-60 days: 2.63%
  • 61-90 days: 0.00%
  • More...
Show Chart
Hide Chart
How long was your property marketed by your sales associate and broker before you accepted an offer?
Advice and Counsel
5.00/5.00
Show Chart
Hide Chart
How satisfied were you with how well your sales associate listened, advised, and counseled you when clarifying your needs?
Marketing Plan and Implementation
5.00/5.00
Show Chart
Hide Chart
How satisfied were you with the marketing plan developed and implemented for the sale of your property?
Price and Terms
4.95/5.00
Show Chart
Hide Chart
How satisfied were you with the price and terms of the sale?
Negotiation Skills
4.97/5.00
Show Chart
Hide Chart
How satisfied were you with your sales associate's advice and skill in negotiating the price/terms of sale?
Communication
5.00/5.00
Show Chart
Hide Chart
How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
4.97/5.00
Show Chart
Hide Chart
How satisfied were you with your sales associate's facilitation of the process and attention to details from contract to closing?
Likely to Re-use Professional
5.00/5.00
Show Chart
Hide Chart
If selling in the same area again, how likely would you be to use the same sales associate?
Likely to Re-use Company
4.89/5.00
Show Chart
Hide Chart
If selling in the same area again, how likely would you be to use the same real estate company?
Likely to Refer Professional
4.97/5.00
Show Chart
Hide Chart
How likely would you be to recommend your sales associate to a friend or relative?
Likely to Refer Company
4.89/5.00
Show Chart
Hide Chart
How likely would you be to recommend the real estate company to a friend, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 15.79%
  • Satisfied Past/Current Customer: 47.37%
  • Knew Sales Associate Personally: 10.53%
  • More...
Show Chart
Hide Chart
What was your PRIMARY reason for selecting your sales associate?


Copyright 2017 Quality Service Certification, Inc. All rights reserved.