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Mary G. Murray
Quality Service Certified® Platinum
Mary G. Murray, Realtor®, QSC Platinum
(B) 781-645-0558

Service Guarantees for Buyers, Sellers
My Service Areas
Massachusetts: Arlington, Bedford, Billerica, Burlington, Cambridge, Concord, Lexington, Lincoln, Medford, Somerville, Watertown, Winchester, Woburn
BOWES Real Estate Real Living
1010 Massachusetts Avenue
Arlington, MA 02476

Consumer Reviews
mary went above and beyond what i expected in prepping and selling the house. her referrals for repairs and clean out couldn't have been more helpful and professional. her recommendations and suggestions on what to do and especially what not to do in prep for the house sale saved me a ton...   More
- Nov 2018
Mary was extremely helpful in guiding us through the entire process. As first-time homebuyers we were unaware of many aspects of the process and Mary made things clear and easy. We would definitely recommend her to others and work with her in the future.   
- Nov 2018
Mary was amazing! She was such a committed advocate for us, both on the purchase of this home and of the last condo we bought in Arlington. She knows the area incredibly well, was a consummate professional, and was so available. We have recommended her to many of our friends and wouldn't ...   More
- Oct 2018
Mary was a blessing... period. This was my wife and I’s first home. We had the normal fears and jitters but through every step Mary was there to help us and explain. I think that was the part I loved the most, her explanation. She brought the whole process down out of the clouds and made ...   More
- Sep 2018

Buyer Results

OVERALL SATISFACTION
4.88/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 96.00%
  • No: 4.00%
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Did your sales associate offer you the Real Living 360 Service Commitment?
Provided Written Market Analysis
  • Yes: 92.00%
  • No: 8.00%
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Did your sales associate provide written/electronic competitive or comparable market analysis prior to you making an offer? (If practical under market conditions)
Contacted After Closing
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate contact you after the closing?
Advice and Counsel
4.88/5.00
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How satisfied were you with how well your sales associate listened, advised, and counseled you when clarifying your needs?
Thoroughness of Property Search
4.84/5.00
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How satisfied were you with the sales associate's thoroughness during your property search?
Availability
5.00/5.00
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How satisfied were you with the availability of your sales associate?
Knowledge of Area
4.88/5.00
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How satisfied were you with your sales associate's knowledge of the area, community, and properties?
Negotiation Skills
4.80/5.00
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How satisfied were your sales associate's advice and skill in negotiating the price and terms of the purchase?
Communication
4.96/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
4.84/5.00
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How satisfied were you with your sales associate's facilitation of the process and attention to details from contract to closing?
Likely to Re-use Professional
4.88/5.00
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If buying in the same area again, how likely would you be to use the same sales associate?
Likely to Re-use Company
4.84/5.00
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If buying in the same area again, how likely would you be to use the same real estate company?
Likely to Refer Professional
4.88/5.00
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How likely would you be to recommend your sales associate to a friend or relative?
Likely to Refer Company
4.80/5.00
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How likely would you be to recommend the real estate company to a friend, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 24.00%
  • Satisfied Past/Current Customer: 12.00%
  • Knew Sales Associate Personally: 20.00%
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What was your PRIMARY reason for selecting your sales associate?

Seller Results

OVERALL SATISFACTION
4.97/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 100.00%
  • No: 0.00%
  • More...
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Did your sales associate offer you the Real Living 360 Service Commitment?
Contacted After Closing
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate contact you after the closing?
Expected Time to Sell
  • < 30 days: 77.42%
  • 31-60 days: 12.90%
  • 61-90 days: 6.45%
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How long did you expect your property to be on the market before it was sold?
Actual Time to Sell
  • < 30 days: 87.10%
  • 31-60 days: 3.23%
  • 61-90 days: 6.45%
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How long was your property marketed by your sales associate and broker before you accepted an offer?
Advice and Counsel
4.97/5.00
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How satisfied were you with how well your sales associate listened, advised, and counseled you when clarifying your needs?
Marketing Plan and Implementation
5.00/5.00
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How satisfied were you with the marketing plan developed and implemented for the sale of your property?
Price and Terms
4.94/5.00
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How satisfied were you with the price and terms of the sale?
Negotiation Skills
5.00/5.00
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How satisfied were you with your sales associate's advice and skill in negotiating the price/terms of sale?
Communication
5.00/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
4.97/5.00
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How satisfied were you with your sales associate's facilitation of the process and attention to details from contract to closing?
Likely to Re-use Professional
5.00/5.00
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If selling in the same area again, how likely would you be to use the same sales associate?
Likely to Re-use Company
4.97/5.00
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If selling in the same area again, how likely would you be to use the same real estate company?
Likely to Refer Professional
4.97/5.00
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How likely would you be to recommend your sales associate to a friend or relative?
Likely to Refer Company
4.97/5.00
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How likely would you be to recommend the real estate company to a friend, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 32.26%
  • Satisfied Past/Current Customer: 16.13%
  • Knew Sales Associate Personally: 6.45%
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What was your PRIMARY reason for selecting your sales associate?


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