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Steve McKenna
Quality Service Certified® Platinum
Steve McKenna, Realtor®, QSC Platinum
(B) 781-645-0505

Service Guarantees for Buyers, Sellers
My Service Areas
Massachusetts: Arlington
BOWES Real Estate Real Living
1010 Massachusetts Avenue
Arlington, MA 02476

Consumer Reviews
For being a meticulous person myself, I take many aspects into consideration before deciding to work with someone. In short, I couldn't have asked for more from Steve's team. Steve and Tracy were always attentive, respectful, and considerate. Every phone call and email was responded prompt...   More
- Sep 2018
Excellent service all the way!   
- Sep 2018
Professionalism, knowledge and dedication cannot be matched!   
- Sep 2018
Annie was fantastic to work with. Upon initially meeting at an open house, she impressed us with her ability to engage with us and listen to our needs.   
- Sep 2018

Buyer Results

OVERALL SATISFACTION
4.91/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 93.18%
  • No: 6.82%
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Did your sales associate offer you the Real Living 360 Service Commitment?
Provided Written Market Analysis
  • Yes: 97.73%
  • No: 2.27%
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Did your sales associate provide written/electronic competitive or comparable market analysis prior to you making an offer? (If practical under market conditions)
Contacted After Closing
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate contact you after the closing?
Advice and Counsel
4.95/5.00
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How satisfied were you with how well your sales associate listened, advised, and counseled you when clarifying your needs?
Thoroughness of Property Search
4.86/5.00
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How satisfied were you with the sales associate's thoroughness during your property search?
Availability
4.93/5.00
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How satisfied were you with the availability of your sales associate?
Knowledge of Area
4.98/5.00
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How satisfied were you with your sales associate's knowledge of the area, community, and properties?
Negotiation Skills
4.80/5.00
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How satisfied were your sales associate's advice and skill in negotiating the price and terms of the purchase?
Communication
4.91/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
4.93/5.00
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How satisfied were you with your sales associate's facilitation of the process and attention to details from contract to closing?
Likely to Re-use Professional
4.91/5.00
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If buying in the same area again, how likely would you be to use the same sales associate?
Likely to Re-use Company
4.79/5.00
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If buying in the same area again, how likely would you be to use the same real estate company?
Likely to Refer Professional
4.93/5.00
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How likely would you be to recommend your sales associate to a friend or relative?
Likely to Refer Company
4.84/5.00
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How likely would you be to recommend the real estate company to a friend, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 20.45%
  • Satisfied Past/Current Customer: 38.64%
  • Knew Sales Associate Personally: 4.55%
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What was your PRIMARY reason for selecting your sales associate?

Seller Results

OVERALL SATISFACTION
4.96/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 96.45%
  • No: 3.55%
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Did your sales associate offer you the Real Living 360 Service Commitment?
Contacted After Closing
  • Yes: 95.77%
  • No: 4.23%
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Did your sales associate contact you after the closing?
Expected Time to Sell
  • < 30 days: 86.81%
  • 31-60 days: 10.42%
  • 61-90 days: 2.78%
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How long did you expect your property to be on the market before it was sold?
Actual Time to Sell
  • < 30 days: 95.83%
  • 31-60 days: 3.47%
  • 61-90 days: 0.69%
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How long was your property marketed by your sales associate and broker before you accepted an offer?
Advice and Counsel
4.96/5.00
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How satisfied were you with how well your sales associate listened, advised, and counseled you when clarifying your needs?
Marketing Plan and Implementation
4.97/5.00
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How satisfied were you with the marketing plan developed and implemented for the sale of your property?
Price and Terms
4.85/5.00
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How satisfied were you with the price and terms of the sale?
Negotiation Skills
4.92/5.00
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How satisfied were you with your sales associate's advice and skill in negotiating the price/terms of sale?
Communication
4.94/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
4.94/5.00
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How satisfied were you with your sales associate's facilitation of the process and attention to details from contract to closing?
Likely to Re-use Professional
4.97/5.00
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If selling in the same area again, how likely would you be to use the same sales associate?
Likely to Re-use Company
4.97/5.00
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If selling in the same area again, how likely would you be to use the same real estate company?
Likely to Refer Professional
4.97/5.00
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How likely would you be to recommend your sales associate to a friend or relative?
Likely to Refer Company
4.96/5.00
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How likely would you be to recommend the real estate company to a friend, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 25.52%
  • Satisfied Past/Current Customer: 29.66%
  • Knew Sales Associate Personally: 12.41%
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What was your PRIMARY reason for selecting your sales associate?


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