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Nancy Long
Quality Service Certified® Platinum
Nancy Long, Realtor®, QSC Platinum
(B) 217-321-8161
(M) 217-306-2365

Service Guarantees for Buyers, Sellers
My Service Areas
Illinois: Athens, Chatham, Pawnee, Petersburg, Pleasant Plains, Riverton, Rochester, Sherman, Springfield, Williamsville
The Real Estate Group
3701 W. Wabash
Springfield, IL 62711

Consumer Reviews
-Nov 2020
- Nov 2020
-Nov 2020
- Nov 2020
-Aug 2020
- Aug 2020
-Feb 2020
- Feb 2020

Buyer Results

OVERALL SATISFACTION
5.00/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate offer you the Quality Service Guarantee?
Provided Written Market Analysis
  • Yes: 85.71%
  • No: 14.29%
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Did your sales associate provide written/electronic competitive or comparable market analysis prior to you making an offer? (If practical under market conditions)
Contacted After Closing
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate contact you after the closing?
Advice and Counsel
5.00/5.00
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How satisfied were you with the counseling and needs assessment provided by your sales associate?
Thoroughness of Property Search
5.00/5.00
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How satisfied were you with the thoroughness of the search process to find a property that met your needs?
Availability
5.00/5.00
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How satisfied were you with the availability of your sales associate?
Knowledge of Area
5.00/5.00
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How satisfied were you with your sales associate's knowledge of the area, community, and properties?
Negotiation Skills
5.00/5.00
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How satisfied were you with the assistance your sales associate provided in negotiating the price and terms of the purchase?
Communication
5.00/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
5.00/5.00
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How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
5.00/5.00
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How likely would you be to use the same sales associate to assist you in the future?
Likely to Refer Professional
5.00/5.00
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Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 44.44%
  • Satisfied Past/Current Customer: 11.11%
  • Knew Sales Associate Personally: 33.33%
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What was your PRIMARY reason for selecting your sales associate?

Seller Results

Contacted After Closing
  • Yes: 90.91%
  • No: 9.09%
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Did your sales associate contact you after closing?
Expected Time to Sell
  • < 30 days: 27.27%
  • 31-60 days: 18.18%
  • 61-90 days: 27.27%
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How long did you expect your property to be on the market before it was sold?
Actual Time to Sell
  • < 30 days: 45.45%
  • 31-60 days: 9.09%
  • 61-90 days: 9.09%
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How long was your property marketed by your sales associate and broker before you accepted an offer?
Reason for Selecting
  • Referred by a Friend: 27.27%
  • Satisfied Past/Current Customer: 9.09%
  • Knew Sales Associate Personally: 18.18%
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What was your PRIMARY reason for selecting the sales associate you chose to market your property?


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