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Kathy Birchen
Quality Service Certified® Gold
Kathy Birchen, Realtor®, QSC Gold
(B) 517-381-1760

Service Guarantees for Buyers, Sellers
My Service Areas
Michigan: East Lansing, Haslett, Holt, Williamston
BHHS Tomie Raines REALTORS®
1400 Abbot Rd., Ste. 200
East Lansing, MI 48823

Consumer Reviews
This survey is about Kathy Birchen's 2 properties she represented me on. For the empty lot, she got a good price. But, the sales process itself was miserable. She offered the customer an interest rate without consulting me. She negotiated a payment schedule without consulting me. She refus...   More
- Jan 2022
Kathy was most professional with expert advise, and always available with cell phone. The use of internet was helpful. Kathy & Shauntell were always available with helpful advise. Thank you!   
- Dec 2021
Kathy Birchen was knowledgable, well organized and reliable. We will recommend her without hesitation.   
- Nov 2021
Kathy did a fine job.   
- Sep 2021

Buyer Results

OVERALL SATISFACTION
4.80/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 85.71%
  • No: 14.29%
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Did your sales associate offer you the Quality Service Guarantee?
Provided Written Market Analysis
  • Yes: 93.33%
  • No: 6.67%
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Did your sales associate provide written/electronic competitive or comparable market analysis prior to you making an offer? (If practical under market conditions)
Contacted After Closing
  • Yes: 85.71%
  • No: 14.29%
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Did your sales associate contact you after the closing?
Advice and Counsel
4.92/5.00
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How satisfied were you with the counseling and needs assessment provided by your sales associate?
Thoroughness of Property Search
4.86/5.00
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How satisfied were you with the thoroughness of the search process to find a property that met your needs?
Availability
4.87/5.00
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How satisfied were you with the availability of your sales associate?
Knowledge of Area
4.73/5.00
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How satisfied were you with your sales associate's knowledge of the area, community, and properties?
Negotiation Skills
4.53/5.00
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How satisfied were you with the assistance your sales associate provided in negotiating the price and terms of the purchase?
Communication
4.80/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
4.73/5.00
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How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
4.53/5.00
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How likely would you be to use the same sales associate to assist you in the future?
Likely to Re-use Company
4.67/5.00
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How likely would you be to use the same real estate company to assist you in the future?
Likely to Refer Professional
4.53/5.00
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Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
4.67/5.00
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Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 6.67%
  • Satisfied Past/Current Customer: 6.67%
  • Knew Sales Associate Personally: 13.33%
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What was your PRIMARY reason for selecting your sales associate?

Seller Results

OVERALL SATISFACTION
4.69/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 91.43%
  • No: 8.57%
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Did your sales associate offer you the Quality Service Guarantee?
Contacted After Closing
  • Yes: 78.95%
  • No: 21.05%
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Did your sales associate contact you after closing?
Expected Time to Sell
  • < 30 days: 46.15%
  • 31-60 days: 17.95%
  • 61-90 days: 23.08%
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How long did you expect your property to be on the market before it was sold?
Actual Time to Sell
  • < 30 days: 71.79%
  • 31-60 days: 7.69%
  • 61-90 days: 5.13%
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How long was your property marketed by your sales associate and broker before you accepted an offer?
Advice and Counsel
4.69/5.00
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How satisfied were you with the advice/counsel offered by your sales associate?
Marketing Plan and Implementation
4.69/5.00
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How satisfied were you with the marketing plan developed and implemented for the sale of your property?
Price and Terms
4.62/5.00
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How satisfied were you with the price and terms of the sale?
Negotiation Skills
4.56/5.00
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How satisfied were you with the assistance your sales associate provided in negotiating the price/terms of sale?
Communication
4.84/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
4.77/5.00
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How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
4.64/5.00
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How likely would you be to use the same sales associate to assist you in the future?
Likely to Re-use Company
4.67/5.00
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How likely would you be to use the same real estate company to assist you in the future?
Likely to Refer Professional
4.64/5.00
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Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
4.51/5.00
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Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 13.16%
  • Satisfied Past/Current Customer: 28.95%
  • Knew Sales Associate Personally: 5.26%
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What was your PRIMARY reason for selecting the sales associate you chose to market your property?


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