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Lisa Fletcher
Quality Service Certified® Platinum
Lisa Fletcher, Realtor®, QSC Platinum

Service Guarantees for Buyers, Sellers
My Service Areas
Michigan: Bath, Dewitt, East Lansing, Grand Ledge, Haslett, Holt, Lansing, Mason, Okemos, Williamston
BHHS Tomie Raines REALTORS®
1400 Abbot Road Suite 200
East Lansing, MI 48823

Consumer Reviews
-May 2018
- May 2018
-Mar 2018
- Mar 2018
-Mar 2018
- Mar 2018
-Mar 2018
- Mar 2018

Buyer Results

OVERALL SATISFACTION
4.89/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 95.24%
  • No: 4.76%
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Did your sales associate offer you the Quality Service Guarantee?
Provided Written Market Analysis
  • Yes: 97.62%
  • No: 2.38%
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Did your sales associate provide written/electronic competitive or comparable market analysis prior to you making an offer? (If practical under market conditions)
Contacted After Closing
  • Yes: 93.02%
  • No: 6.98%
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Did your sales associate contact you after the closing?
Advice and Counsel
4.86/5.00
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How satisfied were you with the counseling and needs assessment provided by your sales associate?
Thoroughness of Property Search
4.77/5.00
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How satisfied were you with the thoroughness of the search process to find a property that met your needs?
Availability
4.91/5.00
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How satisfied were you with the availability of your sales associate?
Knowledge of Area
4.93/5.00
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How satisfied were you with your sales associate's knowledge of the area, community, and properties?
Negotiation Skills
4.86/5.00
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How satisfied were you with the assistance your sales associate provided in negotiating the price and terms of the purchase?
Communication
4.84/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
4.93/5.00
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How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
4.93/5.00
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How likely would you be to use the same sales associate to assist you in the future?
Likely to Re-use Company
4.89/5.00
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How likely would you be to use the same real estate company to assist you in the future?
Likely to Refer Professional
4.89/5.00
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Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
4.86/5.00
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Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 27.27%
  • Satisfied Past/Current Customer: 31.82%
  • Knew Sales Associate Personally: 4.55%
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What was your PRIMARY reason for selecting your sales associate?

Seller Results

OVERALL SATISFACTION
4.84/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 94.23%
  • No: 5.77%
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Did your sales associate offer you the Quality Service Guarantee?
Contacted After Closing
  • Yes: 77.36%
  • No: 22.64%
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Did your sales associate contact you after closing?
Expected Time to Sell
  • < 30 days: 12.50%
  • 31-60 days: 32.14%
  • 61-90 days: 26.79%
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How long did you expect your property to be on the market before it was sold?
Actual Time to Sell
  • < 30 days: 41.82%
  • 31-60 days: 29.09%
  • 61-90 days: 10.91%
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How long was your property marketed by your sales associate and broker before you accepted an offer?
Advice and Counsel
4.88/5.00
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How satisfied were you with the advice/counsel offered by your sales associate?
Marketing Plan and Implementation
4.78/5.00
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How satisfied were you with the marketing plan developed and implemented for the sale of your property?
Price and Terms
4.57/5.00
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How satisfied were you with the price and terms of the sale?
Negotiation Skills
4.88/5.00
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How satisfied were you with the assistance your sales associate provided in negotiating the price/terms of sale?
Communication
4.66/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
4.88/5.00
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How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
4.78/5.00
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How likely would you be to use the same sales associate to assist you in the future?
Likely to Re-use Company
4.56/5.00
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How likely would you be to use the same real estate company to assist you in the future?
Likely to Refer Professional
4.84/5.00
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Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
4.64/5.00
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Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 26.79%
  • Satisfied Past/Current Customer: 32.14%
  • Knew Sales Associate Personally: 10.71%
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What was your PRIMARY reason for selecting the sales associate you chose to market your property?


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