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Lisa Fletcher
Quality Service Certified® Platinum
Lisa Fletcher, Realtor®, QSC Platinum
(M) 517-449-6100

Service Guarantees for Buyers, Sellers
My Service Areas
Michigan: Bath, Dewitt, East Lansing, Grand Ledge, Haslett, Holt, Lansing, Mason, Okemos, Williamston
BHHS Tomie Raines REALTORS®
1400 Abbot Road Suite 200
East Lansing, MI 48823

Consumer Reviews
-Sep 2017
- Sep 2017
-Aug 2017
- Aug 2017
-Aug 2017
- Aug 2017
-Aug 2017
- Aug 2017

Buyer Results

OVERALL SATISFACTION
4.88/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 95.00%
  • No: 5.00%
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Did your sales associate offer you the Quality Service Guarantee?
Provided Written Market Analysis
  • Yes: 94.87%
  • No: 5.13%
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Did your sales associate provide written/electronic competitive or comparable market analysis prior to you making an offer? (If practical under market conditions)
Contacted After Closing
  • Yes: 95.00%
  • No: 5.00%
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Did your sales associate contact you after the closing?
Advice and Counsel
4.88/5.00
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How satisfied were you with the counseling and needs assessment provided by your sales associate?
Thoroughness of Property Search
4.75/5.00
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How satisfied were you with the thoroughness of the search process to find a property that met your needs?
Availability
4.85/5.00
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How satisfied were you with the availability of your sales associate?
Knowledge of Area
4.93/5.00
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How satisfied were you with your sales associate's knowledge of the area, community, and properties?
Negotiation Skills
4.88/5.00
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How satisfied were you with the assistance your sales associate provided in negotiating the price and terms of the purchase?
Communication
4.78/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
4.93/5.00
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How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
4.90/5.00
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How likely would you be to use the same sales associate to assist you in the future?
Likely to Re-use Company
4.88/5.00
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How likely would you be to use the same real estate company to assist you in the future?
Likely to Refer Professional
4.85/5.00
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Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
4.85/5.00
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Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 27.50%
  • Satisfied Past/Current Customer: 32.50%
  • Knew Sales Associate Personally: 7.50%
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What was your PRIMARY reason for selecting your sales associate?

Seller Results

OVERALL SATISFACTION
4.90/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 93.75%
  • No: 6.25%
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Did your sales associate offer you the Quality Service Guarantee?
Contacted After Closing
  • Yes: 79.59%
  • No: 20.41%
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Did your sales associate contact you after closing?
Expected Time to Sell
  • < 30 days: 9.80%
  • 31-60 days: 29.41%
  • 61-90 days: 33.33%
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How long did you expect your property to be on the market before it was sold?
Actual Time to Sell
  • < 30 days: 42.00%
  • 31-60 days: 28.00%
  • 61-90 days: 10.00%
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How long was your property marketed by your sales associate and broker before you accepted an offer?
Advice and Counsel
4.90/5.00
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How satisfied were you with the advice/counsel offered by your sales associate?
Marketing Plan and Implementation
4.78/5.00
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How satisfied were you with the marketing plan developed and implemented for the sale of your property?
Price and Terms
4.59/5.00
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How satisfied were you with the price and terms of the sale?
Negotiation Skills
4.90/5.00
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How satisfied were you with the assistance your sales associate provided in negotiating the price/terms of sale?
Communication
4.71/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
4.92/5.00
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How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
4.88/5.00
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How likely would you be to use the same sales associate to assist you in the future?
Likely to Re-use Company
4.70/5.00
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How likely would you be to use the same real estate company to assist you in the future?
Likely to Refer Professional
4.86/5.00
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Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
4.71/5.00
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Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 23.53%
  • Satisfied Past/Current Customer: 33.33%
  • Knew Sales Associate Personally: 9.80%
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What was your PRIMARY reason for selecting the sales associate you chose to market your property?


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