Norman Lucas
Quality Service Certified® Platinum
Business: 310-373-9994

My Service Areas
United States
Gardena, CA
Hawthorne, CA
Hermosa Beach, CA
Hollywood Riviera, CA
Lomita, CA
Manhattan Beach, CA
Palos Verdes Estates, CA
Rancho Palos Verdes, CA
Redondo Beach, CA
Rolling Hills Estates, CA
San Pedro, CA
Torrance, CA
My Company

RE/MAX Estate Properties

450 Silver Spur Road
Rolling Hills Estates, CA 90275
US
Consumer Reviews

  Norm & Karen Lucas go above & beyond the call of duty for us and any friend we've referred to them. They are the best!!!    

Dec 2016

  Service above and beyond expectations. Exceeding promised performance. Quality people that were a pleasure to conduct business with.    

Dec 2016

  Whatever the highest possible recommendation of Norm and Karen Lucas could be, we would give it. They were brilliant, extremely knowledgable, organized, attentive and creative. We were always informed at every step and presented with options that were explained in detail. Our questions were always welcome and they ha...     Show more

Sep 2016

  Norm and Karen Lucas were amazing, talented partners in the sale of my home in Palos Verdes. A few months prior to my sale, they also assisted my family on the sale of my mother's home in San Pedro. My family had such an wonderful experience with my mother, which was very emotional and challenging, that I was happy to...     Show more

Jan 2016

Buyer Results

OVERALL SATISFACTION
5.00/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate offer you the Quality Service Guarantee?
Provided Written Market Analysis
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate provide written/electronic competitive or comparable market analysis prior to you making an offer? (If practical under market conditions)
Contacted After Closing
  • Yes: 100.00%
  • No: 0.00%
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Advice and Counsel
5.00/5.00
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How satisfied were you with the counseling and needs assessment provided by your sales associate?
Thoroughness of Property Search
4.88/5.00
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How satisfied were you with the thoroughness of the search process to find a property that met your needs?
Availability
5.00/5.00
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How satisfied were you with the availability of your sales associate?
Knowledge of Area
5.00/5.00
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How satisfied were you with your sales associate's knowledge of the area, community, and properties?
Negotiation Skills
5.00/5.00
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How satisfied were you with the assistance your sales associate provided in negotiating the price and terms of the purchase?
Communication
5.00/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
5.00/5.00
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How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
5.00/5.00
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How likely would you be to use the same sales associate to assist you in the future?
Likely to Re-use Company
5.00/5.00
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How likely would you be to use the same real estate company to assist you in the future?
Likely to Refer Professional
5.00/5.00
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Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
5.00/5.00
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Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 37.50%
  • Satisfied Past/Current Customer: 37.50%
  • Knew Sales Associate Personally: 12.50%
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Seller Results

OVERALL SATISFACTION
5.00/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 100.00%
  • No: 0.00%
  • More...
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Did your sales associate offer you the Quality Service Guarantee?
Contacted After Closing
  • Yes: 100.00%
  • No: 0.00%
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Did your sales associate contact you after closing?
Expected Time to Sell
  • < 30 days: 60.00%
  • 31-60 days: 40.00%
  • 61-90 days: 0.00%
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How long did you expect your property to be on the market before it was sold?
Actual Time to Sell
  • < 30 days: 86.67%
  • 31-60 days: 13.33%
  • 61-90 days: 0.00%
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How long was your property marketed by your sales associate and broker before you accepted an offer?
Advice and Counsel
4.93/5.00
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How satisfied were you with the advice/counsel offered by your sales associate?
Marketing Plan and Implementation
4.93/5.00
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How satisfied were you with the marketing plan developed and implemented for the sale of your property?
Price and Terms
4.87/5.00
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How satisfied were you with the price and terms of the sale?
Negotiation Skills
5.00/5.00
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How satisfied were you with the assistance your sales associate provided in negotiating the price/terms of sale?
Communication
5.00/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
5.00/5.00
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How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
4.93/5.00
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How likely would you be to use the same sales associate to assist you in the future?
Likely to Re-use Company
4.67/5.00
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How likely would you be to use the same real estate company to assist you in the future?
Likely to Refer Professional
5.00/5.00
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Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
4.80/5.00
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Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 26.67%
  • Satisfied Past/Current Customer: 40.00%
  • Knew Sales Associate Personally: 0.00%
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What was your PRIMARY reason for selecting the sales associate you chose to market your property?


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