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Eileen Townsend
Eileen Townsend, Realtor®
(B) 802-846-9552
(M) 802-734-6937
My Service Areas
Vermont: Burlington, Colchester, Essex Junction, Hinesburg, Shelburne, South Burlington, Williston
Coldwell Banker Hickok & Boardman Realty
346 Shelburne Rd
Burlington, VT 05401

Consumer Reviews
I was very satisfied with the service provided.   
- Jun 2017
Eileen and Jane are a great team. Extremely knowledgeable and gave great advice.   
- Jun 2017
Our sales associate frequently did not respond to questions that we had, or took days to respond to communication. We were able to get information from others that they had provided her days previously, but she had not passed on to us. We frequently felt uninformed and unappreciated as the...   More
- Jan 2017
Eileen was awesome! The only thing I suggest is that Eileen get back to emails and say 'working on it' or 'i'll let you know in a few days...busy right now' just so I know she received the email. That's a very small thing compared to all the incredible help Eileen provided navigating the t...   More
- Jul 2016

Buyer Results

OVERALL SATISFACTION
4.85/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Provided Written Market Analysis
  • Yes: 92.31%
  • No: 7.69%
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Did your sales associate provide written/electronic competitive or comparable market analysis prior to you making an offer? (If practical under market conditions)
Contacted After Closing
  • Yes: 84.62%
  • No: 15.38%
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Did your sales associate contact you after the closing?
Advice and Counsel
4.77/5.00
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How satisfied were you with the counseling and needs assessment provided by your sales associate?
Thoroughness of Property Search
4.77/5.00
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How satisfied were you with the thoroughness of the search process to find a property that met your needs?
Availability
4.92/5.00
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How satisfied were you with the availability of your sales associate?
Knowledge of Area
4.85/5.00
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How satisfied were you with your sales associate's knowledge of the area, community, and properties?
Negotiation Skills
4.85/5.00
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How satisfied were you with the assistance your sales associate provided in negotiating the price and terms of the purchase?
Communication
4.77/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
4.85/5.00
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How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
4.77/5.00
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Given the need to purchase property in the same market area, how likely would you be to use the same sales associate to assist you?
Likely to Re-use Company
4.77/5.00
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Given the need to purchase property in the same market area, how likely would you be to use the same real estate company to assist you?
Likely to Refer Professional
4.77/5.00
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Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
4.69/5.00
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Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 7.69%
  • Satisfied Past/Current Customer: 30.77%
  • Knew Sales Associate Personally: 7.69%
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What was your PRIMARY reason for selecting your sales associate?

Seller Results

OVERALL SATISFACTION
4.27/5.00
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What was your overall satisfaction with the results and service provided by your sales associate?
Contacted After Closing
  • Yes: 63.64%
  • No: 36.36%
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Did your sales associate contact you after the closing?
Expected Time to Sell
  • < 30 days: 45.45%
  • 31-60 days: 9.09%
  • 61-90 days: 9.09%
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How long did you expect your property to be on the market before it was sold?
Actual Time to Sell
  • < 30 days: 36.36%
  • 31-60 days: 9.09%
  • 61-90 days: 18.18%
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How long was your property marketed by your sales associate and broker before you accepted an offer?
Advice and Counsel
4.55/5.00
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How satisfied were you with the advice/counsel offered by your sales associate?
Marketing Plan and Implementation
4.82/5.00
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How satisfied were you with the marketing plan developed and implemented for the sale of your property?
Price and Terms
4.18/5.00
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How satisfied were you with the price and terms of the sale?
Negotiation Skills
4.27/5.00
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How satisfied were you with the assistance your sales associate provided in negotiating the price/terms of sale?
Communication
4.10/5.00
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How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
4.36/5.00
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How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
4.27/5.00
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Given the need to sell property in the same market area, how likely would you be to use the same sales associate to assist you?
Likely to Re-use Company
4.18/5.00
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Given the need to sell property in the same market area, how likely would you be to use the same real estate company to assist you?
Likely to Refer Professional
4.36/5.00
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Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
4.27/5.00
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Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 27.27%
  • Satisfied Past/Current Customer: 18.18%
  • Knew Sales Associate Personally: 9.09%
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What was your PRIMARY reason for selecting your sales associate?


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