Megan Busque
Quality Service Certified® Platinum
Business: 517-853-6235

My Service Areas
United States
East Lansing, MI
My Company

BHHS Tomie Raines REALTORS®

1400 Abbot Road #200
East Lansing, MI 48823
US
Consumer Reviews
Sep 2016
Apr 2016
Dec 2015
Aug 2015

Buyer Results

OVERALL SATISFACTION
4.91/5.00
Show Chart
Hide Chart
What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 100.00%
  • No: 0.00%
  • More...
Show Chart
Hide Chart
Did your sales associate offer you the Quality Service Guarantee?
Provided Written Market Analysis
  • Yes: 90.91%
  • No: 9.09%
  • More...
Show Chart
Hide Chart
Did your sales associate provide written/electronic competitive or comparable market analysis prior to you making an offer? (If practical under market conditions)
Contacted After Closing
  • Yes: 90.91%
  • No: 9.09%
  • More...
Show Chart
Hide Chart
Did your sales associate contact you after the closing?
Advice and Counsel
4.91/5.00
Show Chart
Hide Chart
How satisfied were you with the counseling and needs assessment provided by your sales associate?
Thoroughness of Property Search
4.82/5.00
Show Chart
Hide Chart
How satisfied were you with the thoroughness of the search process to find a property that met your needs?
Availability
4.91/5.00
Show Chart
Hide Chart
How satisfied were you with the availability of your sales associate?
Knowledge of Area
4.91/5.00
Show Chart
Hide Chart
How satisfied were you with your sales associate's knowledge of the area, community, and properties?
Negotiation Skills
4.90/5.00
Show Chart
Hide Chart
How satisfied were you with the assistance your sales associate provided in negotiating the price and terms of the purchase?
Communication
5.00/5.00
Show Chart
Hide Chart
How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
4.91/5.00
Show Chart
Hide Chart
How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
4.82/5.00
Show Chart
Hide Chart
How likely would you be to use the same sales associate to assist you in the future?
Likely to Re-use Company
4.82/5.00
Show Chart
Hide Chart
How likely would you be to use the same real estate company to assist you in the future?
Likely to Refer Professional
4.91/5.00
Show Chart
Hide Chart
Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
4.91/5.00
Show Chart
Hide Chart
Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 45.45%
  • Satisfied Past/Current Customer: 18.18%
  • Knew Sales Associate Personally: 18.18%
  • More...
Show Chart
Hide Chart
What was your PRIMARY reason for selecting your sales associate?

Seller Results

OVERALL SATISFACTION
4.71/5.00
Show Chart
Hide Chart
What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 85.71%
  • No: 14.29%
  • More...
Show Chart
Hide Chart
Did your sales associate offer you the Quality Service Guarantee?
Contacted After Closing
  • Yes: 85.71%
  • No: 14.29%
  • More...
Show Chart
Hide Chart
Did your sales associate contact you after closing?
Expected Time to Sell
  • < 30 days: 0.00%
  • 31-60 days: 28.57%
  • 61-90 days: 14.29%
  • More...
Show Chart
Hide Chart
How long did you expect your property to be on the market before it was sold?
Actual Time to Sell
  • < 30 days: 42.86%
  • 31-60 days: 14.29%
  • 61-90 days: 14.29%
  • More...
Show Chart
Hide Chart
How long was your property marketed by your sales associate and broker before you accepted an offer?
Advice and Counsel
4.57/5.00
Show Chart
Hide Chart
How satisfied were you with the advice/counsel offered by your sales associate?
Marketing Plan and Implementation
4.14/5.00
Show Chart
Hide Chart
How satisfied were you with the marketing plan developed and implemented for the sale of your property?
Price and Terms
4.14/5.00
Show Chart
Hide Chart
How satisfied were you with the price and terms of the sale?
Negotiation Skills
4.43/5.00
Show Chart
Hide Chart
How satisfied were you with the assistance your sales associate provided in negotiating the price/terms of sale?
Communication
4.71/5.00
Show Chart
Hide Chart
How satisfied were you with the quality and frequency of communication provided by your sales associate?
Responsiveness
4.57/5.00
Show Chart
Hide Chart
How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
4.71/5.00
Show Chart
Hide Chart
How likely would you be to use the same sales associate to assist you in the future?
Likely to Re-use Company
4.57/5.00
Show Chart
Hide Chart
How likely would you be to use the same real estate company to assist you in the future?
Likely to Refer Professional
4.71/5.00
Show Chart
Hide Chart
Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
4.57/5.00
Show Chart
Hide Chart
Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 42.86%
  • Satisfied Past/Current Customer: 14.29%
  • Knew Sales Associate Personally: 14.29%
  • More...
Show Chart
Hide Chart
What was your PRIMARY reason for selecting the sales associate you chose to market your property?


Copyright 2016 Quality Service Certification, Inc. All rights reserved.