Dolores "Dodie" Neller
Quality Service Certified®
Business: 517-853-6301

My Service Areas
United States
East Lansing, MI
My Company

BHHS Tomie Raines REALTORS®

1400 Abbot Road #200
East Lansing, MI 48823
US
Consumer Reviews
May 2016
Feb 2016
Sep 2015
Oct 2014

Buyer Results

OVERALL SATISFACTION
4.92/5.00
Show Chart
Hide Chart
What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 100.00%
  • No: 0.00%
  • More...
Show Chart
Hide Chart
Did your sales associate offer you the Quality Service Guarantee?
Provided Written Market Analysis
  • Yes: 90.91%
  • No: 9.09%
  • More...
Show Chart
Hide Chart
Did your sales associate provide written/electronic competitive or comparable market analysis prior to you making an offer? (If practical under market conditions)
Contacted After Closing
  • Yes: 100.00%
  • No: 0.00%
  • More...
Show Chart
Hide Chart
Did your sales associate contact you after the closing?
Advice and Counsel
4.75/5.00
Show Chart
Hide Chart
How satisfied were you with the counseling and needs assessment provided by your sales associate?
Thoroughness of Property Search
4.36/5.00
Show Chart
Hide Chart
How satisfied were you with the thoroughness of the search process to find a property that met your needs?
Availability
5.00/5.00
Show Chart
Hide Chart
How satisfied were you with the availability of your sales associate?
Knowledge of Area
5.00/5.00
Show Chart
Hide Chart
How satisfied were you with your sales associate's knowledge of the area, community, and properties?
Negotiation Skills
4.83/5.00
Show Chart
Hide Chart
How satisfied were you with the assistance your sales associate provided in negotiating the price and terms of the purchase?
Responsiveness
5.00/5.00
Show Chart
Hide Chart
How satisfied were you with the quality and frequency of communication provided by your sales associate?
Attention to Details
4.92/5.00
Show Chart
Hide Chart
How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
4.83/5.00
Show Chart
Hide Chart
How likely would you be to use the same sales associate to assist you in the future?
Likely to Re-use Company
4.83/5.00
Show Chart
Hide Chart
How likely would you be to use the same real estate company to assist you in the future?
Likely to Refer Professional
4.83/5.00
Show Chart
Hide Chart
Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
4.67/5.00
Show Chart
Hide Chart
Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 8.33%
  • Satisfied Past/Current Customer: 8.33%
  • Knew Sales Associate Personally: 8.33%
  • More...
Show Chart
Hide Chart
What was your PRIMARY reason for selecting your sales associate?

Seller Results

OVERALL SATISFACTION
4.96/5.00
Show Chart
Hide Chart
What was your overall satisfaction with the results and service provided by your sales associate?
Offered Guarantee
  • Yes: 81.82%
  • No: 18.18%
  • More...
Show Chart
Hide Chart
Did your sales associate offer you the Quality Service Guarantee?
Contacted After Closing
  • Yes: 90.91%
  • No: 9.09%
  • More...
Show Chart
Hide Chart
Did your sales associate contact you after closing?
Expected Time to Sell
  • < 30 days: 4.17%
  • 31-60 days: 20.83%
  • 61-90 days: 20.83%
  • More...
Show Chart
Hide Chart
How long did you expect your property to be on the market before it was sold?
Actual Time to Sell
  • < 30 days: 28.00%
  • 31-60 days: 4.00%
  • 61-90 days: 12.00%
  • More...
Show Chart
Hide Chart
How long was your property marketed by your sales associate and broker before you accepted an offer?
Advice and Counsel
4.96/5.00
Show Chart
Hide Chart
How satisfied were you with the advice/counsel offered by your sales associate?
Marketing Plan and Implementation
4.88/5.00
Show Chart
Hide Chart
How satisfied were you with the marketing plan developed and implemented for the sale of your property?
Price and Terms
4.32/5.00
Show Chart
Hide Chart
How satisfied were you with the price and terms of the sale?
Negotiation Skills
4.80/5.00
Show Chart
Hide Chart
How satisfied were you with the assistance your sales associate provided in negotiating the price/terms of sale?
Responsiveness
4.96/5.00
Show Chart
Hide Chart
How satisfied were you with the quality and frequency of communication provided by your sales associate?
Attention to Details
5.00/5.00
Show Chart
Hide Chart
How satisfied were you with your sales associate's attention to details and assistance from contract to closing?
Likely to Re-use Professional
4.96/5.00
Show Chart
Hide Chart
How likely would you be to use the same sales associate to assist you in the future?
Likely to Re-use Company
4.92/5.00
Show Chart
Hide Chart
How likely would you be to use the same real estate company to assist you in the future?
Likely to Refer Professional
4.96/5.00
Show Chart
Hide Chart
Given the opportunity, how likely would you be to recommend the services of your sales associate to a friend, business associate, neighbor or relative?
Likely to Refer Company
4.92/5.00
Show Chart
Hide Chart
Given the opportunity, how likely would you be to recommend the services of the real estate company to a friend, business associate, neighbor or relative?
Reason for Selecting
  • Referred by a Friend: 16.00%
  • Satisfied Past/Current Customer: 24.00%
  • Knew Sales Associate Personally: 28.00%
  • More...
Show Chart
Hide Chart
What was your PRIMARY reason for selecting the sales associate you chose to market your property?


Copyright 2016 Quality Service Certification, Inc. All rights reserved.